1. Contact us
Growblic support
Email: hello@growblic.com
Phone: +91 83770 01500
Monday to Saturday, 10:00–18:00 IST
Email is the surest way to reach us: include the phone number on your account and what you were doing when the problem happened. We reply within one working day.
2. Common questions
I can’t receive the OTP code
Check the number you typed, including the country code — the code goes to exactly that number. Wait a minute: delivery can lag on a weak signal. Then tap Resend code.
If it still does not arrive, check that your phone is not blocking messages from unknown senders and that you have not opted out of promotional SMS with your carrier (some carriers apply that to one-time codes too). If none of that works, email hello@growblic.com with the number you are signing in with.
How do I delete my account?
From inside the app: Settings → Account → Delete account. It takes effect immediately and cannot be undone. What is removed, what is kept and why, and what to do if you cannot get into the app are on Delete your account.
How do I report or block someone?
Open the chat, tap the person’s name at the top, and choose Block or Report. Blocking stops their messages and calls reaching you at once; they are not told. Reporting sends the conversation to our moderation team for review.
In Dating and Nearby People, the same options are on the person’s card. Blocking also removes any match or Nearby connection between you.
Who can see my Matches or Nearby activity?
Nobody else in the app sees your Nearby location — other people see a coarse distance band, never your coordinates, and only while you have the Nearby screen open or have switched on background publishing. Your matches are visible to you and the person you matched with.
A small number of authorised Growblic staff can view match history (who you matched with, and when) for safety, abuse and legal reasons — never your location. Every such access needs a written reason and is logged. The full rule is in the Privacy Policy under Access by Growblic staff.
How do I request a copy of my data?
Email privacy@growblic.com from the email address or phone number linked to your account and ask for a copy of your data. We respond within 30 days. Your rights — access, correction, erasure and withdrawing consent — are set out in the Privacy Policy.
I’m not receiving messages or calls until I open the app
That is almost always the phone holding notifications back to save battery. Check two settings for Growblic: Notifications must be allowed (on Android, with the “Messages” and “Calls” categories on), and Battery must be set to Unrestricted or Not optimised— “Optimised” and “Restricted” both delay or drop notifications on many phones.
On some phones (Xiaomi, Oppo, Vivo, OnePlus, Huawei) there is a separate Autostart or Background activity switch that must also be on. If it still does not work, email us with your phone model.
3. Report abuse
If someone is harassing you, impersonating you, or sharing something they should not, block and report them in the app first — that stops it immediately. Then, if you want a person to look at it, email hello@growblic.com with the subject “Abuse report”, the person’s username or number, and what happened. Abuse reports are read first.
4. Policies
What we collect and who can see it: the Privacy Policy. The rules for using the app: the Terms of Service. How to delete your account and what happens to your data: Delete your account.